Refund Policy

1. Returns and Refunds:

Revenda Cosméticos is committed to ensuring the satisfaction of its customers. If for any reason you are not satisfied with your product, we accept returns and offer refunds, subject to the terms and conditions below.

2. Conditions for Return:

• Deadline: The customer has a period of 14 days from the date of receipt of the product to request a return.

• Product Condition: The product must be in the original packaging, with no signs of use or damage.

3. Return Process:

To begin the return process, contact our customer service team via email [insert contact email] indicating the order number, the reason for the return and, if possible, photographs of the product.

4. Refund:

• Refunds will be made to the same payment method used for the original purchase.

• The amount refunded will be the price of the returned product, excluding shipping costs, unless the reason for the return is a manufacturing defect or shipping error.

5. Defective Products or Shipping Error:

If you receive a defective product or there is a shipping error, please contact us immediately. We will provide an appropriate solution, which may include product replacement or a full refund, including shipping costs.

6. Order Cancellation:

Orders can be canceled before shipping. If shipping has already occurred, normal return conditions apply.

7. Additional Information:

• Revenda Cosméticos.pt reserves the right to refuse returns that do not comply with the conditions established in this policy.

• Shipping costs associated with returns are the responsibility of the customer, except in cases of defective products or shipping errors.

This Refund Policy is subject to change, and it is advisable to check it periodically to be aware of possible updates.

For more information or to initiate a return process, contact us via email geral.revendacosmeticos@gmail.com.